Connected commerce and operations
Luminaria needed its buying and booking experience to share rules with the operation behind it.
Catalog, availability, bookings, payments, deposits, and administration could not behave as isolated experiences without creating operational contradictions.
Luminaria operational flow
Selection, availability, booking, payment, and administration connected through states.
- Product
- Rules
- Date and availability
- Order or event
- Delivery or pickup
- Payment
Commerce and catalog
Products belong to the same system that supports purchasing and operations.
Booking flow
A request moves through availability and states that both customer and administration can understand.
Payments and deposits
Financial state participates in the continuity of the process.
Decisions that hold the system together.
Flow before screens
The structure starts with operational states and relationships, not a set of disconnected interfaces.
A shared source
Customer and administration use the same availability and status model.
Automation with exceptions
Predictable transitions move without repeated input while operations retain control points.